I was a fishmonger at 12 years old
It was the best job I ever had
It taught me how to be a great Customer Success Manager 
On my first day, I:
→ Cleaned 25 pounds of stinky smelly squid 
→ Mopped fish slime off the floor of the walk-in fridge
→ Washed the dumpster out back
I loved it because:
→ I couldn’t wait to help clients
A few months later, my time came:
→ Mrs. McPhee ordered ½ lb of flounder 
→ She said the fish didn’t smell great
→ That wasn’t supposed to happen 
But this happened:
→ My boss took it back, asked me to get him a fresh flounder 
→ He filleted her fresh pieces on the spot 
→ She walked out with a huge smile 
I didn’t realize it, but I learned the most important lessons of customer success:
→ Understanding Customer Needs 
→ Building Trust Through Expertise 
→ Personalizing the Experience 
→ Handling Complaints with Grace 
→ Going the Extra Mile 
→ Learning from Feedback 
→ Building Long Term Relationships 
→ The Importance of Teamwork 
After she left, he put the fish I originally wrapped up for her back out
And I asked him why did you do all that?
We knew the fish I gave her was fresh
He said that’s just what she wanted
I learned valuable lessons every single day I worked there. 
P.S. What lessons from your youth do you apply to your job today? 
Anthony Lobosco
